Shipping Policy
Last Updated: September 08, 2026
This Shipping Policy applies to all orders on pawshoply.com operated by MATTHEW TRAN LLC.
1. Processing Time
Most orders are processed within 1–3 business days (Monday-Friday, exclude US holidays).
We are a dropshipping store. Products ship directly from our supplier warehouses.
Order processing time does NOT include shipping transit time.
2. Shipping Time & Delivery
United States Domestic Shipping:
Standard Shipping: 5–10 business days after processing.
Expedited Shipping: 2–4 business days after processing (extra cost).
Shipping times are estimates and not guaranteed. Delays can happen due to carrier issues, weather, holidays.
3. Shipping Fees
Shipping cost will be shown at checkout before payment. Shipping rates depend on product weight and delivery location.
4. Order Tracking
Once your order ships, we will send an email with tracking number and tracking link.
5. Shipping Address
Please double-check your shipping address when checkout. If you enter wrong address, extra reshipping fees will be charged. We are not responsible for lost packages caused by invalid customer address.
6. Lost or Stolen Packages
If tracking shows delivered but you have not received your package: please check with neighbors, mailbox, local courier first, then contact us. We will help investigate with shipping carrier.
7. International Orders (Optional，你可以删掉这一段只做美国本土)
We currently ship within the United States only. We do not ship internationally at this time.
8. Contact Us
MATTHEW TRAN LLC
3702 W 25TH LN, YUMA, AZ 85364, United States
Phone: (+1) 8035996892
Email: cs@pawshoply.com
